SCCG Managed Service Operating Standards
Commercial gaming, tribal, lottery, and technology operators rely on SCCG to achieve optimal returns on investment for their businesses. They trust SCCG Managed Services not only for its award-winning technology and gaming partners but also for its standing in the gaming industry.
SCCGMS boasts a strong Intellectual Property Library, drawing from an extensive ecosystem of expert partners. We prioritize continuous professional development, with regular training sessions keeping our team updated. Collaboration and open communication form the heart of our approach, ensuring innovative solutions in a dynamic regulatory environment. Our dedication to excellence is evident in our stringent quality standards, and our unparalleled customer service offers direct access to the SCCGMS Operations Manager. Additionally, we utilize a third-party system for client feedback to enhance our services. Ultimately, our mission is to train your team to operate autonomously by the project’s end.
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Platform Provider Selection, Integration, Operations Management, Training, and Vendor Review
- Platform Provider Selection and Integration
- Collaborating with the client to clearly define their operational needs and specific requirements.
- Advising on choosing a platform provider that best aligns with the client’s unique specifications.
- Facilitating contract negotiations between the client and the platform provider.
- Ensuring seamless integration of the chosen platform with the client’s existing systems and processes.
- Oversight of Operations Management
- Continuously assessing operational processes and implementing enhancements for improved efficiency.
- Managing the configuration and launch of new games on the platform.
- Streamlining the administration of the game lobby for better user experience and operational efficiency.
- Platform Training
- Conducting regular and consistent training sessions tailored to the needs of the client’s team.
- Empowering the client’s team to independently operate and manage the platform effectively by the end of the project.
- Vendor Review
- Identifying and analyzing potential vendors, focusing on their systems and services in the market.
- Shortlisting vendors based on criteria such as market reputation, past performance, and how well they align with the client’s needs and expectations.
Risk Management & Trading (RM) Services
- Risk Management Platform
- Integrating the risk management program into the platform provider’s system, ensuring compatibility and functionality.
- Regulatory Reporting & Compliance
- Providing support for regulatory reporting related to risk management procedures.
- Ensuring that all risk management practices are fully compliant with relevant regulations and legal requirements.
- Trading Services
- Customizing and implementing a risk management program that is tailored to the client’s specific needs and the jurisdictional requirements.
- Operating risk management services directly from the SCCGMS location, offering centralized and efficient management.
- Evaluating and classifying the client’s risk stature to understand their specific risk profile.
- Persistently monitoring and refining the client’s risk profiles, based on transactional patterns and key performance indicators, to ensure optimal risk management strategies.
Payments & Fraud (PF) Services
- Comprehensive Payments and Fraud Review
- Conducting a full-scale review of the client’s current payments and fraud (PF) regulatory requirements.
- Providing recommendations for both personnel and platform enhancements to improve PF operations.
- Payments & Fraud Management
- Reviewing issues related to missing deposits and withdrawals.
- Investigating miscellaneous transactions to identify potential irregularities.
- Conducting thorough investigations into bonus abuse.
- Monitoring affiliate programs for signs of fraud.
- Investigating hacked accounts (HA) and account takeover incidents to ensure account security.
- Reviewing deposit and withdrawal processes for efficiency and security.
- Offering recommendations for system enhancements and fine-tuning to improve PF management.
- Technology & Systems
- Evaluating current technology solutions for adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance standards.
- Recommending technology integrations that can enhance PF management efficiency and effectiveness.
Customer Service (CS) Services
- Customer Service Planning & Strategy
- Conducting a comprehensive review of client-specific objectives, focusing on the target customer base.
- Providing recommendations for personnel and platform enhancements to optimize customer service operations.
- 24/7 Customer Support
- Offering dedicated customer service personnel to ensure round-the-clock support.
- Developing and implementing VIP programs to enhance customer engagement and satisfaction.
- Managing and setting up promotions to attract and retain customers.
Training Services
- Local Operator Training
- Program Development: Designing training programs specifically tailored for local personnel to ensure they are well-equipped to meet operational demands.
- Compliance Training: Implementing training sessions focused on essential compliance requirements, ensuring personnel are aware of and can adhere to relevant regulations.
- Recommendations: Providing suggestions for the most suitable personnel and platforms to achieve effective training outcomes.
- Our Objective
- Emphasizing the provision of dedicated customer service personnel to enhance client support and engagement.
- Focusing on the development and implementation of VIP programs to create a more personalized customer experience.
- Managing and setting up promotions effectively, contributing to customer attraction and retention.
Marketing Services
- Evaluate customer engagement programs
- Develop unique branded content, designed to promote gamification and enhance loyalty.
- Enhance rewards and offer personalized promotions.
- Train and monitor.
iGaming/Social Casino Content Distribution:
- Evaluate distribution channels and engagement levels.
- Expand reach through partnerships and platforms.
- Adjust iGaming offerings based on regulations.
Design and Construction of Sportsbook:
- Conduct market research to understand customer preferences and industry standards in sportsbook design.
- Collaborate with architects and designers to create a visually appealing and functional sportsbook layout.
- Ensure compliance with regulatory requirements and implement safety measures in the construction process.
ABOUT SCCG MANAGED SERVICES
SCCG Managed Services, a groundbreaking initiative by SCCG Management, offers a holistic suite tailored to the dynamic needs of the gaming and betting industry, particularly emphasizing tribal operators and sportsbook operators. With a comprehensive menu of services, from platform selection to specialized training programs, SCCGMS combines SCCG’s unparalleled expertise, extensive partner ecosystem, and innovative solutions, setting a new benchmark for excellence and client-centric service in the gaming world.
ABOUT SCCG MANAGEMENT:
SCCG Management is a premier management advisory firm, featuring experienced leaders from the global gaming industry who deliver expert solutions for strategic success with a focus on iGaming, Sports Betting, E-Sports, and Casino Technology. With a global network spanning over 30 years and international offices in Europe, Africa, Asia, South America, and Latin America, SCCG connects clients with the right strategic partners for global scale growth. As an accelerator for early-stage companies, we promote innovation and empower emerging businesses to achieve their objectives. SCCG also acts as an early-stage investor, providing capital and resources to entrepreneurs developing new and innovative products and platforms.
CONTACT
Stephen A. Crystal, SCCG Management
Mobile: +1 702-427-9354
WhatsApp: +1 (725) 502-5033
Email: Stephen.Crystal@sccgmanagement.com
Social Media: https://www.linkedin.com/company/sccg-management
