UK Gambling Commission Requires L&L Europe to Pay £900,000 for Licence Condition Breaches on Unfair Withdrawals

The UK Gambling Commission has ordered L&L Europe to pay £900,000 for regulatory breaches that included unfair terms and conditions delaying customer withdrawals in violation of the Consumer Rights Act 2015.

L&L Europe, which operates seven websites including allbritishcasino.com, casinocasino.com and hypercasino.com, applied a restriction allowing customers to make only one withdrawal at a time. The breaches occurred between October 2024 and October 2025. Commission officials observed withdrawal requests being withheld for reasons unrelated to legal or regulatory requirements.

This violated Licence Condition 7.1.1 (1). The operator also manually reviewed every fifth or 10th withdrawal for certain customers under a “Fraud & Collusion Policy,” causing further delays. The review identified AML policy weaknesses, resulting in a new Money Laundering and Terrorist Financing risk assessment tailored to Great Britain.

Social responsibility failings were also uncovered. An 18-year-old customer lost £4,000 in eight minutes after registering. A 21-year-old lost £6,500 within three days. These cases totalled £10,500 in rapid losses by young players.

Commission Enforcement on Consumer Fairness

Sue Young, Executive Director of Operations at the Gambling Commission, said the settlement sends “a clear message” that the regulator “will not fail to act” in instances of unfair gambling. “As a regulator we expect consumers to be treated fairly,” Young said. “A basic expectation is that when you have winnings you can withdraw those swiftly without hindrance from unfair terms and conditions or the operator failing to carry out checks at an earlier stage. That is essential to consumer trust.”

Young added that legitimate information requests at withdrawal can occur to meet legal obligations but stressed this was not the situation here. Although much enforcement action concerns AML and social responsibility, the Commission will act on fairness and openness breaches, according to reporting by SBC News.

Operator Response to Identified Failings

Chris Dalli, Chief Executive Officer at L&L Europe, told SBC: “We take complete ownership of the findings highlighted by the Gambling Commission. Our controls fell short of where they needed to be – plain and simple. We take our regulatory obligations seriously, and at the time, we didn’t wait for a formal outcome to act.”

Dalli said the company overhauled compliance processes, strengthened player protection frameworks, and implemented operational safeguards. L&L Europe cooperated fully, put an action plan in place, and provided updates. The Commission noted the failings were serious and potentially impacted the licensing objectives, yet the settlement avoided licence suspension.

Reporting: SBC News

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