KSA Reprimands Operator 711 for Requiring Wagers on Deposits Before Withdrawal
The KSA reprimanded operator 711 for requiring wagers on deposits before withdrawals, violating immediate payout rules outside bonus conditions. 711 updated procedures after discussions to permit refunds without wagering. This enforces 2024 guidance on player fund access.
SCCG Take — Dutch operators must keep AML holds temporary and avoid wagering mandates on deposits. 711’s adjustments illustrate how prompt alignment limits regulatory exposure.
The Kansspelautoriteit (KSA) has reprimanded gambling operator 711 for requiring some customers to wager their deposited funds before processing withdrawals. The Dutch regulator considers this practice “highly undesirable” except when tied to a bonus under strict conditions.
The KSA acted on a report that 711 applied the wagering requirement to users of payment methods other than a regular bank account. The operator asserted this formed part of its anti-money laundering measures. The regulator countered that any delay for investigations must be of the shortest possible duration and cannot involve mandating that the money be wagered.
Following discussions with the KSA, 711 modified its approach. Customers who do not wish to wager can now have their funds refunded via the original payment method. The operator also implemented changes to prevent the issue from arising again.
The KSA pointed out that all gambling companies were informed in 2024 about payout obligations and exceptions. It stressed this type of breach should no longer occur.
“When someone wishes to withdraw their deposited money, that balance must be refunded immediately. Gambling companies may not impose structural conditions that prevent such immediate payout,” the KSA said.
Limits of AML-Based Withdrawal Holds
The KSA’s position draws a firm line. Temporary holds for legitimate inquiries are acceptable, but structural barriers such as mandatory wagering cross into prohibited territory. This distinction protects players’ access to their funds while supporting necessary compliance.
Operational Adjustments Prompted by Regulatory Feedback
711‘s response shows the effectiveness of direct engagement with the regulator. By clarifying refund options and updating internal rules, the operator has addressed the KSA’s concerns. Licensees across the Netherlands should examine their withdrawal policies to confirm alignment with these expectations and avoid similar warnings.
Reporting: Focus Gaming News
Generated by SCCG’s automated editorial system from published source reporting. SCCG Management holds editorial responsibility.
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