AGCO Issues CAD 200,000 Penalty to theScore.Bet for Failing to Honor Cash-Out Offers on Multi-Sport Parlay
The AGCO fined theScore.Bet CAD 200,000 after it failed to honor accepted cash-out offers of CAD 380,000 and CAD 100,000 on a March 14, 2025 parlay bet with a CAD 1M+ potential payout. The offers were deemed unachievable, breaching Standard 4.07 on player protections. The action is separate from any player dispute resolution.
SCCG Take — This maximum penalty reinforces that Ontario operators must treat all cash-out commitments as binding. Failures erode player trust and trigger swift regulatory response.
The Alcohol and Gaming Commission of Ontario (AGCO) penalized Score Media and Gaming, the operator of theScore.Bet, after the company failed to honor two cash-out offers on a placed wager. The breach violated Ontario player protection standards that prohibit misleading descriptions of outcomes or prizes.
The matter involved a CAD 1,000 multi-leg parlay placed on March 14, 2025. The bet required correct predictions across NHL, NBA, and NCAA basketball games on the same day. Success on all legs would have paid out over CAD 1 million.
Details of the Unhonored Offers
After all but one leg succeeded, theScore offered the player a cash-out of CAD 380,000. The player accepted, yet the operator did not pay due to shifting odds. TheScore then extended a revised offer of CAD 100,000, which the player also accepted. That offer went unhonored as well. The final leg failed, leaving the player with nothing.
The AGCO found neither offer was achievable as presented. This violated Standard 4.07 of the Registrar’s Standards for Internet Gaming, which demands that operators avoid misleading players about attainable results.
AGCO Enforcement Action and Schnarr Statement
The AGCO imposed a CAD 200,000 penalty, the maximum available. The operator may request a hearing before the Licence Appeal Tribunal within 15 days. The enforcement action stands separate from any individual remedies the affected player may pursue.
According to reporting by GamblingNews, Dr. Karin Schnarr, the AGCO’s chief executive officer and registrar, said: “As the regulator, the AGCO is committed to holding operators accountable when they fail to uphold commitments made to players or otherwise mislead them about gaming opportunities. By imposing the maximum monetary penalty available, we are sending a clear message that these expectations are not optional.” Schnarr stressed that operators must ensure presented gaming opportunities are accurate and honor-able. This case demonstrates the regulator’s readiness to act on violations.
Reporting: GamblingNews
Generated by SCCG’s automated editorial system from published source reporting. SCCG Management holds editorial responsibility.
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