KSA Warns Dutch Gambling Operators of Absolutely Undesirable Account Termination Breaches
The KSA has warned gambling operators over breaches of account termination rules, calling practices ‘absolutely undesirable.’ It clarified that closing accounts must be easy with no persuasion allowed and funds paid promptly. Separately, a fraudulent lottery licence was revoked.
SCCG Take — Dutch operators should review termination protocols to eliminate any friction or retention tactics to ensure regulatory compliance.
The Dutch gambling regulator has warned operators that some licensed gambling companies have not properly followed the Netherlands’ rules on account termination. The Kansspelautoriteit (KSA) issued a clarification on the rules, declaring its findings unacceptable.
As reported by Focus Gaming News, the KSA stated that it must be made as easy as possible for gamblers to close their accounts when requested. Operators must not attempt to convince players to stay.
KSA Prohibits Barriers to Account Termination
Gambling companies sometimes create barriers that make it more difficult to terminate an account, for example by requiring people to contact customer service first. The KSA emphasises that this is not permitted. When someone contacts customer service or chats themselves to request termination, the gambling company may not use that conversation to persuade people to stay.
The notice also provides additional clarification on what should happen with any remaining funds. Gambling companies must pay out the remaining money without undue delay and may not impose any conditions on this.
The KSA emphasises that it considers the previously observed practices to be absolutely undesirable and that, with the new guidance, there should no longer be any ambiguity regarding how the process for closing accounts should be structured.
Fraudulent Lottery Licence Revoked by KSA
In a separate action, the KSA has revoked a lottery licence it says was obtained through professional fraud. Although the licence was registered in the name of football club Quick Boys from Katwijk, the KSA found that the club had not applied for a licence and had no connection with the websites on which the lottery was offered. Rather, an unknown party impersonated the club’s chairman during the KSA’s application process in order to obtain the licence. The scammer then used the permit to set up websites offering lottery tickets.
The websites in question are loterij.quickboys.nl, loterijenqb.com, besteloterijqb.com, nieuweqb.com, bestenl.com, topnetherlands.com, newloterij.com, and topsloterij.com.
Reporting: Focus Gaming News
Generated by SCCG’s automated editorial system from published source reporting. SCCG Management holds editorial responsibility.
Gaming, betting and prediction markets — the desk’s read, every weekday.
Subscribe →