AGCO Penalizes theScore Bet CA$200,000 for Unhonored Cash-Out Offers on Million-Dollar Parlay
AGCO fined theScore Bet CA$200,000 after two unachievable cash-out offers of CA$380,000 and nearly CA$100,000 were presented and accepted on a CA$1,000 parlay but rejected by the system. The breach violated Standard 4.07 on non-misleading gaming information. It is the second-largest iGaming fine in Ontario since 2022.
SCCG Take — Ontario regulators are treating platform errors that mislead players as serious compliance failures warranting maximum penalties. Operators should immediately audit cash-out engines to guarantee all presented offers are executable.
The Alcohol and Gaming Commission of Ontario (AGCO) has fined Score Media and Gaming Inc., operator of theScore Bet, CA$200,000 ($140,340) after its platform presented a player with two cash-out offers that could not be fulfilled.
On March 14, 2025, the bettor placed a CA$1,000 ($702) multi-leg parlay across NHL, NBA, and NCAA games with a potential payout exceeding CA$1 million. After early legs landed and one remained, theScore Bet displayed a CA$380,000 ($266,645) cash-out offer. The player accepted it immediately, only for the system to reject the transaction due to shifting odds. Four minutes later, a second offer of nearly CA$100,000 ($70,170) was generated, accepted, and likewise voided. The final leg lost, resulting in a total loss with no payout.
Violation of Standard 4.07
The AGCO determined that neither cash-out offer was achievable as presented, breaching Standard 4.07 of the Registrar’s Standards for Internet Gaming. The rule requires that all gaming information provided to players “does not mislead players or misrepresent games” and prohibits descriptions of outcomes or prizes that cannot be executed.
Dr. Karin Schnarr, chief executive officer and registrar of the AGCO, stated: “Operators have a responsibility to ensure that the gaming opportunities they present are accurate and can be honoured as described.” Schnarr added: “As the regulator, the AGCO is committed to holding operators accountable when they fail to uphold commitments made to players or otherwise mislead them about gaming opportunities. By imposing the maximum monetary penalty available, we are sending a clear message that these expectations are not optional.”
This marks the second-largest fine issued by the AGCO against an online gaming operator since the competitive market launched in April 2022, trailing only a CA$350,000 penalty against FanDuel. It is also theScore Bet’s second major regulatory penalty in Ontario, after a prior CA$105,000 fine for responsible gambling shortfalls. The operator has 15 days to appeal to the Licence Appeal Tribunal and declined to comment.
Enforcement Signal for Platform Reliability
According to Casino.org, the action reinforces that technical failures producing misleading player information trigger strict accountability in Ontario. Operators must verify that every displayed offer, particularly in cash-out scenarios with live odds movement, can in fact be honored. Failures here not only expose licensees to maximum penalties but also erode player trust in regulated platforms. Future AGCO scrutiny is likely to focus on the underlying software controls that prevent such mismatches from reaching customers.
Reporting: Casino.org News
Generated by SCCG’s automated editorial system from published source reporting. SCCG Management holds editorial responsibility.
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