Delaware North Applies Tangam SODA Platform to Casino Floor Management
Michael Carruthers of Delaware North described in a CDC Gaming video interview how the Tangam SODA platform enables data-driven casino floor decisions, replacing subjective methods. It integrates slot and table management for weekly adjustments and limits. The operator is separately developing AI to forecast maintenance and optimize staff deployment.
SCCG Take — Operators gain measurable speed and consistency from integrated analytics platforms. Delaware North’s AI initiatives point to the next efficiency layer in floor operations.
Delaware North has adopted Tangam’s SODA platform to improve how it evaluates and manages casino floors. Michael Carruthers, Corporate Vice President of Gaming Operations at Delaware North, outlined the platform’s role in a video interview with CDC Gaming. The adoption moves the company beyond subjective reporting toward quicker, data-driven decisions at its properties.
The platform supplies unified analytics that support both slot and table operations. Carruthers noted that Tangam data now shapes weekly slot-floor modifications. The same analytics guide choices on table openings, closings, and betting limits, creating a single operational picture rather than separate evaluations.
Path to Predictive AI Tools
Carruthers previewed Delaware North’s internal AI projects aimed at gaming equipment. These efforts focus on predicting machine maintenance requirements before failures occur. The tools are also designed to match slot staff deployment more closely to real-time demand levels.
The interview underscores Tangam’s direct effect on day-to-day floor choices at a major operator. SODA delivers the concrete metrics that replace earlier judgment-based processes. Delaware North’s parallel AI work indicates a further step in the same direction of precision operations.
Reporting: CDC Gaming
Generated by SCCG’s automated editorial system from published source reporting. SCCG Management holds editorial responsibility.
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