Shannon McCallum Appointed Oracle Regional Vice President to Advance Technology in Gaming Hospitality

Shannon McCallum has joined Oracle as its new regional vice president North America Applications Gaming. She will shape technology strategies for major hotel and gaming brands, with her remit extending to product development, advisory roles, and solutions for cruise lines.

McCallum previously held operations positions at Resorts World Las Vegas, the ARIA Resort & Casino, and MGM Resorts International. She has long prioritized customer comfort and sees technology as a direct means to improve the guest experience, according to CDC Gaming.

Seamless Check-Ins and Operational Efficiencies

McCallum spent 16 years in Las Vegas operations at high-volume properties, where she worked to automate front-desk processes and reduce wait times. She notes that many guests visit Las Vegas multiple times per year, especially from neighboring states like California, and values the option to bypass lines for digital check-in.

“Technology isn’t the answer for every guest – as we know we’re always going to have guests that want to check in in person. However, many people come to Las Vegas not just once a year, but four times a year or even more often, especially from neighboring states like California, and to be able to skip the line if there is any kind of a wait pattern and go right to their room for those guests, it’s really attractive,” McCallum says.

Efficiency extends to staff. A system launched last year at Resorts World Las Vegas includes a “how do I do functionality” that directs new team members to the correct section of the platform when they need guidance on specific features.

Future-Focused Advisory Across North America

McCallum plans to communicate both current Oracle capabilities and upcoming developments to operators. Hotel teams often concentrate on immediate events such as upcoming check-in days, holidays, or citywide conventions, leaving limited time to track emerging technology.

Her role includes building relationships with properties across North America and cruise lines to keep them informed as new features roll out. She described Oracle’s work as expanding strong experiences across gaming and non-gaming sectors of the hotel environment.

The appointment aligns with McCallum’s longstanding view that technology must serve both guests and team members without creating added complexity.

Reporting: CDC Gaming

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