Free-play campaigns have long been the backbone of casino marketing strategies, designed to entice players through the doors and keep them spending. But new research suggests that these promotions may no longer be as effective as they once were. In a world where customer loyalty is harder to maintain and competition is fiercer than ever, casinos may need to rethink their approach to player incentives.
The main goal of free-play has always been twofold: increase visitation and boost spend per trip. However, recent data shows that reducing free-play offerings has had minimal impact on player behavior, particularly in terms of how much they spend. While cutting back on free-play incentives did lead to a decline in visitation for some players, many continued to visit just as frequently even with reduced or no free-play offers. This suggests that free-play may no longer be the driving force behind player loyalty that it once was.
The findings raise an important question for casinos: If free-play is no longer achieving its intended goals, how can they better engage players? One possible solution is to focus on personalized experiences and rewards tailored to individual preferences, rather than blanket free-play promotions. As the industry continues to evolve, casinos will need to innovate in order to stay ahead of the curve and keep players coming back for more.
